Frequently Asked Questions

Registering on Bajivi is very easy. First, visit our website and click the "Register" or "Sign Up" button. Then enter your mobile number, email, and a strong password. You will receive an OTP code on your mobile to verify your number.

Once registration is complete, you can use your account right away. We recommend completing your profile and uploading necessary documents to avoid any issues with future withdrawals. Registration is completely free and takes just a few minutes.

Bajivi supports all popular payment methods in Bangladesh to make your deposits and withdrawals easy. We accept mobile banking, bank transfer, credit cards, debit cards, and various e-wallets.

Popular Payment Methods:

• Mobile Banking - Instant deposits and fast withdrawals
• Bank Transfer - All Bangladeshi banks supported
• Credit/Debit cards - Visa, Mastercard
• E-wallets - Neteller, Skrill, and others
• Cryptocurrency - Bitcoin, Ethereum, USDT

Deposits via all payment methods are usually processed instantly. Withdrawals are completed within 24 hours, but may be faster with mobile banking and e-wallets.

We maintain flexible limits for all types of players. Minimum deposit is only BDT 500 and maximum deposit up to BDT 5,00,000 per transaction. If you need to make larger transactions, contact our VIP team.

For withdrawals:

• Minimum withdrawal: BDT 1,000
• Daily maximum: BDT 200,000
• Weekly maximum: BDT 10,00,000
• Monthly maximum: BDT 5,000,000

VIP members may have even higher limits. The higher your VIP level, the more your limits increase. There are no transaction fees, but some payment providers may charge their own fees.

We try to process all withdrawals as quickly as possible. Typically, withdrawal requests 1-24 hours approved and reaches your account. However, processing time may vary depending on the payment method.

Processing times by method:

• Mobile Banking: 1-6 hours
• E-wallets: 1-12 hours
• Bank Transfer: 1-3 working days
• Credit/Debit cards: 3-5 business days
• Cryptocurrency: 1-2 hours

For first-time withdrawals, we need to complete some verification procedures which may take an additional 24-48 hours. This is essential for your security and ours.

For new players, we have a massive welcome bonus! When you make your first deposit, you'll receive 100% Match Bonus Up to BDT 20,000. This means if you deposit BDT 10,000, you'll receive an additional BDT 10,000 bonus.

Bonus Terms and Conditions:

• Minimum deposit: BDT 1,000
• Wagering requirement: 30x (bonus + deposit)
• Bonus validity: 30 days
• Maximum bet size with bonus: BDT 500
• Eligible games: Slots, Fish Games, Live Casino

To activate the bonus, select "Welcome Bonus" option when depositing. Visit our promotions page for full details.

Bajivi features thousands of games for all types of players. We regularly update our game library with new and popular titles. All games meet international standards and fair play is guaranteed.

Game Categories:

• Live Casino: Blackjack, Roulette, Baccarat, Dragon Tiger, Andar Bahar, and many more. All games with live dealers in real time.
• Slot Games: Thousands of slot games with different themes and features. From mega jackpot slots to classic fruit slots.
• Fish Games: Arcade-style shooting games where you can hunt fish and win. Very popular and fun.
• Bingo: Classic bingo games in different variations. Big prize pools and simple rules.
• Table Games: Poker, Sic Bo, Teen Patti and many more traditional games.

All games have a demo mode so you can practice for free.

The Bajivi mobile app will make your gaming experience easier and smoother. Downloading the app is very simple and takes just a few minutes.

For Android devices:

• Visit our website and click the "Download App" button
• APK file will be downloaded
• Go to your phone settings and enable "Install from unknown sources" option
• Open the downloaded APK file and install it
• Once installation is complete, open the app and log in

For iOS devices: iOS app coming soon. Meanwhile, you can use our mobile website which is fully optimized and works just as fast as an app.

Log in to the app and you'll get exclusive app bonuses, faster loading, push notifications, and many more benefits.

The Bajivi VIP Program offers exclusive rewards and benefits for our loyal players. The more you play, the more VIP points you earn and the higher levels you reach.

VIP Levels and Benefits:

• Bronze: 5% cashback, weekly bonuses, priority support
• Silver: 8% cashback, anniversary bonuses, priority withdrawals
• Gold: 12% cashback, exclusive promotions, dedicated manager
• Platinum: 15% cashback, custom bonuses, free spins, higher limits
• Diamond: 20% cashback, personalized offers, VIP events, maximum limits

For every BDT 100 bet, you'll earn 1 VIP point. VIP points help you climb the VIP levels and unlock greater benefits. Once you achieve VIP status, it remains for life.

Your account security is our top priority. We use advanced security technology, but you also have some responsibilities to keep your account safe.

Security Tips:

• Strong Password: Use a password of at least 8 characters including uppercase, lowercase, numbers and special symbols.
• Don't Share Your Password: Never share your password with anyone, not even Bajivi staff.
• Two-Factor Authentication: Enable 2FA for extra security on your account.
• Change Password Regularly: Change your password once every 3-6 months.
• Beware of Phishing: Only use the official Bajivi website and app. Stay away from suspicious links or emails.
• Log Out: Always log out after using a public or shared device.
• Check account activity: Check your transaction history and login history regularly.

If you suspect your account has been compromised, immediately change your password and contact our support team.

Responsible gaming means having fun while staying in control. Bajivi firmly believes that gaming should be entertainment, not a problem. We offer various tools and resources to help you play responsibly.

Our responsible gaming features:

• Deposit Limits: Set daily, weekly or monthly deposit limits
• Time limit: Set how much time you'll play each day
• Loss Limits: Set the maximum amount you can lose
• Self-Exclusion: Close your account temporarily or permanently
• Reality Check: Get regular reminders of how long you've been playing

If you feel gaming is becoming a problem, seek help. Our support team is here to assist you and we can refer you to professional support organizations.

Bajivi customer support team is available 24/7 to resolve any questions or issues you may have. We offer multiple contact channels so you can easily reach us.

Contact Methods:

• Live Chat: 24/7 live chat is available on our website and app. The fastest way to get a response.
• Email: Send to [email protected]. We respond within 24 hours.
• Phone: Call our hotline from 9 AM to 12 AM.
• Social Media: Message us on our official Facebook or Instagram page.
• FAQ Section: You'll find answers to many common questions on this page.

Our support team provides assistance in both Bangla and English. VIP members have dedicated account managers who provide personalized support.